30 Aug
2018
30 Aug
'18
5:04 a.m.
On 08/29/2018 04:21 PM, William Pechter wrote:
Did that one at Johnson and Johnson Health Care
Systems around '95 as an
IBM Global Services guy. Ran to the computer room to restart services
and Oracle on AIX.
@^*% happens.
Anybody that tells you it doesn't happen to them is lying.
Apologized to the customer. IBM demanded a formal
Root Cause Analysis
for the fat finger with recommendations for avoiding the problem in
the future. I proposed redesigned ascii keyboards where Q and 1 weren't
adjacent.
I remember things like that.
I always liked to admit things like that to the customer. I felt that
it fostered trust. More than once I went to a customer that trusted me
and told them that something was not me and they took me at my word,
primarily because of that established trust.
Management suits not amused. Customer took it as
simple accident and
dealt with the 5-10 minute outage.
Nice.
--
Grant. . . .
unix || die